Procedures

index_procedures_01PLACING A SERVICE CALL
To schedule a service call, please phone or email your request to the attention of Mary anytime during 8:00 a.m. to 5:00 p.m. Monday to Friday. Service calls will be scheduled in the order they were received and also by the priority of the call. An emergency service call is defined as being unable to open for business, these calls are handled within four hours of placing the call. Not being able to secure for closing, these calls are handled before the close of business unless requested otherwise. All other service calls are usually handled the same day as being placed unless requested otherwise.

CANCELLATIONS
We will call the customer to change the date of service if necessary. Customers are to phone or email cancellations, time or date changes to our office. Cancellations or changes not called or faxed in to our office are charged a flat fee of $150.00 for the service technician arriving at the jobsite.

BILLING / PAYMENT
Our service technicians will leave a signed copy of our work order describing the work performed with the manager. This work order does not show cost of the initial service call. An invoice with a copy of work order is mailed within 3 days of initial call. Billing terms will be discussed at time of service call

Additional fees may be imposed for returned checks and closed accounts. In such cases, you will be charged $35.00 for each returned check (that is the service fee imposed on us by our bank) and any additional bank fee that are charged to us, as well as daily late fees that occur until the account is brought up to date.

We will submit an insurance certificate and a W-9 form for your records. After the initial certificate is issued, one will be mailed prior to expiration date annually.

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