Delaware Valley Overhead Door will:

Give a time frame specifying when your service call will be completed
Service Technicians will identify themselves upon arrival at your service location
Complete all service described within the service request and leave a signed copy of the completed work order for your records.
Quote additional repairs, major repairs and/or replacement parts before performing the additional repair work.
Clean up working area upon completion of service work

Delaware Valley Overhead Door will not:

Provide service without a written request
Provide repairs other than what has been quoted
Exceed quoted amount without prior approval from customer

We generally provide service between 8:00 a.m. and 5:00 p.m., Monday to Friday. We provide 24 hour emergency repair service, 24 hours a day, 365 days a year. Business hours for voice mail are between 8:00 a.m. and 5:00 p.m., email may be sent anytime. Our general response time is within 30 minutes.

Delaware Valley Overhead Door will provide limited and/or delayed service during inclement weather:

The only customers we will service during extreme weather conditions (snow of 4″ or more, sleet, ice, flooding and extreme thunderstorms) are those within 25 miles of Norristown, PA
Limited or delayed service may occur in any extreme weather condition, and in any city or state, declared weather emergency
All service calls during a period of extreme inclement weather will be on an hourly advisory status depending on the driving conditions