● Give a time frame specifying when your service call will be completed
● Service Technicians will identify themselves upon arrival at your service location
● Complete all service described within the service request and leave a signed copy of the completed work order for your records.
● Quote additional repairs, major repairs and/or replacement parts before performing the additional repair work.
● Clean up working area upon completion of service work
Delaware Valley Overhead Door will not:
● Provide service without a written request
● Provide repairs other than what has been quoted
● Exceed quoted amount without prior approval from customer
We generally provide service between 8:00 a.m. and 5:00 p.m., Monday to Friday. We provide 24 hour emergency repair service, 24 hours a day, 365 days a year. Business hours for voice mail are between 8:00 a.m. and 5:00 p.m., email may be sent anytime. Our general response time is within 30 minutes.
Delaware Valley Overhead Door will provide limited and/or delayed service during inclement weather:
● The only customers we will service during extreme weather conditions (snow of 4″ or more, sleet, ice, flooding and extreme thunderstorms) are those within 25 miles of Norristown, PA
● Limited or delayed service may occur in any extreme weather condition, and in any city or state, declared weather emergency
● All service calls during a period of extreme inclement weather will be on an hourly advisory status depending on the driving conditions